Customer Support Specialist
Full-Time in Munich
About the Team
Eimy is a new technology startup in the consumer technology and services space. We’re building a team of talented and thoughtful people who will work together to build an innovative new product that is life-changing for over a billion users.
The team is small but expanding, friendly, and highly collaborative. Everyone has a voice in the design and direction of the product. Above all else we value open and honest communication and good teamwork to achieve a shared vision.
We are looking for a Customer Support Specialist who enjoys helping people, solving technical problems and interacting with people around the globe.
What you'll be working on
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Lead Eimy’s customer support initiatives across multiple platforms
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Take responsibility for creating and maintaining FAQ documentation
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Explain situations with patience and compassion
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Work closely with the QA team to triage and escalate issues
What we are asking for
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Excellent written and verbal communication skills
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Ability to effectively communicate with customers in both technical and nontechnical terms
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Strong people skills and a curiosity about problem solving
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Analytical thinking and troubleshooting abilities
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Ability to focus and deliver concise information
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Ability to build customer engagement
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English and German speaking
Bonus
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Speaking another language is a big plus
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Experience with consumer electronics devices
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Familiarity with iOS and Android
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Experience working in a startup
Why you'll love it here
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Innovative company
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Open, transparent, and bureaucracy-free company culture
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Office located in the heart of Munich
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Competitive compensation package
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Flexible working hours, home office possible
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Highly international working environment
Are you ready? Eimy has just started, it’s the best time to join and shape our products and culture.
