Modern Office

Customer Support Specialist

Full-Time in Munich

 

About the Team

Eimy is a new technology startup in the consumer technology and services space. We’re building a team of talented and thoughtful people who will work together to build an innovative new product that is life-changing for over a billion users.

The team is small but expanding, friendly, and highly collaborative. Everyone has a voice in the design and direction of the product. Above all else we value open and honest communication and good teamwork to achieve a shared vision.

 

We are looking for a Customer Support Specialist who enjoys helping people, solving technical problems and interacting with people around the globe.

What you'll be working on

  • Lead Eimy’s customer support initiatives across multiple platforms

  • Take responsibility for creating and maintaining FAQ documentation

  • Explain situations with patience and compassion 

  • Work closely with the QA team to triage and escalate issues

What we are asking for

  • Excellent written and verbal communication skills

  • Ability to effectively communicate with customers in both technical and nontechnical terms

  • Strong people skills and a curiosity about problem solving

  • Analytical thinking and troubleshooting abilities

  • Ability to focus and deliver concise information

  • Ability to build customer engagement

  • English and German speaking

Bonus

  • Speaking another language is a big plus

  • Experience with consumer electronics devices

  • Familiarity with iOS and Android

  • Experience working in a startup

Why you'll love it here

  • Innovative company

  • Open, transparent, and bureaucracy-free company culture

  • Brand new office located in the heart of Munich

  • Competitive compensation package

  • Flexible working hours, home office possible

  • Highly international working environment

  • Free gym membership

 

Are you ready? Eimy has just started, it’s the best time to join and shape our products and culture.

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Come Work with Us

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